Last Updated:​ [10/01/2025]

Thank you for shopping at Luminite.life. We want you to be completely satisfied with your purchase. This policy outlines the rules for returns and refunds.

1. Return Eligibility

You can request a return under the following conditions:

• The item is unused, in its original condition, and in the original packaging.

• The return request is submitted within 30 days​ of the delivery date.

• The product is defective, damaged, or incorrect (due to our error).

Please note that certain items are non-returnable for hygiene or safety reasons, such as:

• Digital products (e.g., software, eBooks).

• Personal care items.

• Items marked as final sale or clearance.

2. Non-Returnable Situations

We cannot accept returns or issue refunds for:

• Items returned after 30 days of delivery.

• Products damaged due to customer misuse or mishandling.

• Any item not in its original condition, that is damaged or missing parts for reasons not due to our error.

• Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped).

3. The Return Process (How to Initiate a Return)

To start a return, please contact us by email at support@luminite.life​ and provide the following information:

• Your order number.

• The reason for the return.

• Your name and shipping address.

• Photos of the product (especially if it is defective or damaged).

Our support team will review your request and, if approved, provide you with detailed return instructions and the shipping address.

4. Refunds

Once we receive and inspect your returned item:

• Approved Refunds:​ Will be issued to your original payment method.

• Processing Time:​ Please allow up to 7 business days​ for the refund to be processed after we receive the return. The time it appears on your account will depend on your bank or payment provider.

• Late or Missing Refunds:​ If you haven’t received your refund after 10 business days, please contact us at support@luminite.life.

5. Return Shipping

• Customer Responsibility:​ Customers are generally responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., defective or incorrect item).

• Recommendation:​ We recommend using a trackable shipping service for your return, as we cannot guarantee that we will receive your returned item.

6. Contact Us

If you have any questions about this policy or your order, please contact us:

ELISA MOTTA

Luminite.life

Email: support@luminite.life

Phone: +1 (417) 922-5880

Address: 19305 SAN LEANDRO DR, NEWHALL, CA 91321

We aim to respond to all inquiries within 1-2 business days.